North Texas Emergency Pet Clinic

1712 West Frankford Suite #108
Carrollton, TX 75007

(972)323-1310

www.ntepc.com

Clinic Policies 

Appointments and Wait Times:  North Texas Emergency Pet Clinic is dedicated to handling emergency treatment and care of small animals.  Since emergency appointments are not scheduled, patients are seen in order according to the severity of their condition.  Those with the most serious and life-threatening conditions are seen first.  Because of this, the triage nurse may ask to take your companion animal immediately to the treatment area. You may be asked to wait in the reception area while a doctor further assesses your pet. The doctor or nurse will come back as soon as possible to update you on your pet's condition. If your pet is determined to be immediately stable, you may be asked to wait with your companion animal until the next doctor is available.  Due to the intense medical and surgical needs of some of our more critical patients, wait times will sometimes be longer than we would like.  At NTEPC we value your time and we will always do our best to minimize your wait.  Please know that our doctors and staff and the owners of our most critical patients appreciate your consideration as we work to stabilize those pets. We also provide drop off services to try and minimize your wait time.

Drop Off Services:  We know your schedule is busy and your time is valuable. North Texas Emergency Pet Clinic provides a drop off service for your pet. If your pet is stable, you have the option to leave them with us while you go about your busy day. When it is their turn, the doctor will review your pet's history, examine your pet and call you to discuss a treatment plan.


Preparing For Your Trip To The Clinic and What To Expect On Arrival: Please bring all pertinent medical records and any medications that your pet is currently taking. If your pet has ingested something, bring a sample and the packaging to assist us in identifying the source of the problem. If you are the pet sitter, please bring contact information for the owner.  We encourage you to take all personal belongings (towels, blankets, carriers, leashes, collars, etc.)  with you when you leave the clinic. If you decide to leave a comfort item with your pet, we can not guarantee its return.  The clinic is not responsible for the loss of any personal items.  For the safety of you, your pet and others, your pet must be either on a leash or in a carrier while in the lobby.  When you arrive, the reception staff will greet you, you will be informed of the current exam fee price and you will be asked to sign and fill out paperwork. 

Visiting Your Pet:  We know that being separated from your pet is very hard.  We make every effort to allow you to visit your pet while they are in the hospital.  We ask that you always call before coming to visit and that visits are kept to about 5 minutes at a time.  To try and minimize your wait times and to minimize the impact on patient care, we ask that you try to visit during the hours of  10 am to 3 pm and 9 pm to 11 pm.  We will always try to be flexible to make sure that the pet parent can get in to visit their fur baby.

Medical Fees:  Each patient is charged an emergency fee that covers the doctors initial examination and consultation.  Additional fees are charged for diagnostics and treatments required by your pet's condition.  An estimate for these charges will be presented and discussed with you in advance.  If you are pet sitting, please try to bring contact information for the owners. At time of admittance, you will be considered the individual responsible for the care and cost for the pet. It is necessary to have an adult 18 years or older be present to authorize care.  Emergency care can be very costly.  These costs reflect the expense of maintaining a fully staffed, after hours, state-of-the-art, emergency facility.  If you have financial concerns, please let us know.

Payments:  Payment is due in full when your pet is discharged.  We accept MasterCard, VISA, American Express and Discover card as well as debit cards, check and cash.  We also provide access to a financial service through Care Credit® which is available to help with the unexpected cost of emergency care.  You can apply for Care Credit online at www.carecredit.com or in person at the clinic.   The services we provide can not be billed through your regular veterinary clinic.

 

 
Over The Phone Medical Help:  Because of the serious and sensitive nature of emergency and critical care veterinary medicine, North Texas Emergency Pet Clinic does not give medical diagnoses or advice over the phone or through e-mail. The health of your pet is very important to us. We believe that in order to give you and your pet the best care, we must see your animal before we can accurately give a diagnosis or advice. We are open nights, weekends and holidays for emergency and critical cases. Your regular veterinarian may be best suited for non-emergency questions or concerns